Refund Policy
Last Updated: March 21, 2026
At Holyard Productions, all sales are final.
If you receive an incorrect item, you may be eligible for a return. To qualify, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You must also provide the receipt or other proof of purchase.
Returns for Incorrect Items
To request a return for an incorrect item, contact us at support@holyardproductions.com. If your return request is approved, we will send you instructions on how and where to return the item. Items sent back without first contacting us and receiving return instructions will not be accepted.
For any return-related questions, you can contact us at support@holyardproductions.com.
Damages and Issues
Please inspect your order as soon as it arrives. Contact us immediately if your item is defective, damaged, or if you received the wrong item. Include clear photo proof of the item and packaging so we can review the issue and work toward a resolution.
Exchanges
We only offer exchanges when you received the incorrect item and can provide proof of purchase along with photo evidence.
European Union 14-Day Cooling-Off Period
If your order is shipped into the European Union, you may have the right to cancel or return your order within 14 days, for any reason and without justification, subject to applicable law. To qualify, the item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You must also provide the receipt or proof of purchase.
Refunds
Refunds are only considered for damaged or incorrect items. Please contact us promptly and provide photo proof of the item and packaging. We will review the materials and let you know whether your refund request is approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your refund was approved and you still have not received it, contact us at support@holyardproductions.com.